Our Client Service Department closes each night at the 2nd half start of the last Pro or NCAA game (up to 11pm PST, 2am EST) or the start of the last MLB game.
WAGERING DEPARTMENT
Call Center and Internet wagering are available 24 hours.
Note: Hours of operation are subject to change without notice.
Frequently Asked Questions
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Deposits
Our deposit methods are well-known for their security and reliability.
We value your trust by giving you the best transaction services
available in the industry with unmatched integrity.
We offer Bitcoin, Altcoins, Credit Cards and Prepaid Cards, Card to
Crypto, Person to person (MoneyGram) and Cashier's Check*.
You can visit the Deposit section of the site and see all the options
available to you.
*Please note Check deposits will require 6 weeks to clear. All checks
must be fully clear before any withdrawal request is made.
You can deposit any time of the day, any day, year round. Bitcoin,
Altcoins, Credit Cards and Card to Crypto are approved 24 hours a day.
Please note Person to Person deposits can be delayed due to agency
business hours, and we cannot guarantee timely confirmations. For faster
access to your funds, please consider our other deposit methods.
At Heritage Sports, the Cashier and Betting platforms operate
exclusively with USD as the currency, therefore all account balances and
wagers are always in USD.
When logged in to your account, go to the left-hand menu at the top and
click on the green button saying "Deposits", it will take you to the
Cashier.
Bitcoin and Altcoins are free. For Credit Cards, possible Foreign
Exchange rate fees are not reimbursed. For Person to Person deposits,
fees are not reimbursed.
If you don't have a wallet already, the first step is to register with a
cryptocurrency exchange; this is an online platform where you can buy,
sell, and store digital currencies. Many exchanges offer in-app wallets
for your convenience, and you can typically link your bank account or
use a debit/credit card to fund your account on these platforms. Next
step will be to go to the Deposit section of our site, choose Bitcoin or
Altcoins and click "Request Deposit", then click on "Generate Address"
to get a Unique Address to make your deposit (for Altcoins first select
your cryptocurrency). Finally, go to your exchange wallet, select "Send"
or "Transfer", and enter the amount, paste the address you generated
from our site, and click confirm to send the funds.
As long as the deposit is for $25 or more, and sent to a new unique
address each time, our system will add it automatically to your account
once the transaction is confirmed in Blockchain or the respective Crypto
platform.
Yes! Simply choose the Alternative Coins option from the cashier under
"Deposits" and choose any of the other Crypto options that we offer
there. The options are: Ethereum, BSC, Ripple, Cardano, Doge, Solana,
Tron, Litecoin, Tether, and Bitcoin Cash.
Card to Crypto is a payment solution to help integrate the traditional
banking tools you’re familiar with, with the digital assets and crypto
methods we encourage to use.
Go to the Deposit section of our site, choose Card to Crypto by clicking
on 'Request Deposit', you can deposit using Visa, MasterCard, Apple Pay
or Google Pay, enter the amount detail on the field, click 'Make
Deposit' and follow the steps. The funds will be credited directly to
your account in USD.
The validation process will only be asked for once per card.
No,you will need to wait for the pending deposit to be confirmed. The
system will not generate a new address until the one pending is
confirmed, or if 24 hours have passed and the address expires. However,
you can generate a new address with any other type of cryptocurrency you
choose.
One of the two deposits will not get posted automatically by our system.
Simply contact us to let us know and we will manually credit the second
deposit. There is no timeframe for this procedure.
Our card processors have a lot of restrictions, and they also run a
verification of customers' past records in their database. They will let
you know immediately if your deposit has been approved or declined.
Unfortunately, there is nothing that we can do if your card(s) are not
approved. However, you can use any of the other deposit methods we have
available.
We accept VISA, MasterCard, and AMEX brand cards. The main thing that
you need to make sure of is that the card is enabled for international
purchases. Credit Card transactions go through our trusted payment
providers; due to this, we are unable to guarantee that any specific
card(s) will be approved.
The minimum per transaction is $15 and the maximum is $500. You can do
up to 6 transactions daily for a max of $1,000, 12 transactions weekly
for up to $5,000, and 40 transactions monthly for up to $8,000. These
limits apply per account, not per card.
We do not charge fees for Credit Card transactions. Any fees involved
are not charged by us and therefore are not reimbursed by us. Please
take into account that Foreign exchange rate fees and international
transaction fees may apply to your transactions depending on your
financial institution.
When logged in to your account, go to the left-hand menu at the top,
click on "My Account">"Customer Validation" and click the second tab "
Registered Cards". For the " Add" button to be enabled, you need to have
your personal information verified already. Then click the "Add" button,
enter your card details, and click "Save". Once the card is saved,
you'll need to validate it by uploading the Authorization Form provided
there, filled out and signed, as well as pictures of both the front and
back of the card.
No, all registered cards need to be under the account holder's name.
First you need to give us the Sender's name and the amount you will be
sending. We will then generate a Receiver's name and location for you to
send to. With this information, you need to go to a MoneyGram agency so
you can send the funds. They will give you a "Reference number". Contact
us with this number so that we can place your transaction "In process".
There's no timeframe for this to be approved and credited. We recommend
that if you're going to use this method, do so in the morning hours.
No, MoneyGram is the only Person to Person deposit method available.
No, our bonuses do not apply for Person to Person deposits.
The most common reason for a MoneyGram deposit to be declined is because
one or more of the following details do not match: the amount, the
location, the receiver's name, the sender' s name, and the reference
number. To avoid this, make sure to double-check the information before
giving it to the Person to Person agency. If there is anything that
doesn't exactly match, this needs to be corrected by contacting the
agency directly. After the changes have been made, let us know so we can
place the transaction back "In process". A transaction can be
resubmitted a total of 3 times in a 24-hour period before it is
permanently rejected.
Payouts
Currently, we offer Bitcoin and Altcoins payouts. Regarding Altcoins, to
have this option available for your account, you must have deposited
with the same alternative coin.
There could be a number of reasons for your payout to be declined. You
may check the reason by going to "Payouts" on the right-hand menu, then
go to "History" and select the Payout transaction. There you will see
the notes attached to the payout explaining the reason for its
cancelation. If you have further questions, please contact Customer
Service via phone, chat, or e-mail. 800-800-7777 or
[email protected]
Weekday Daily Limit: Min $100 – Max $3,000 Weekend Daily Limit: Min
$500 - Max $1000
Weekly Limit: $10,000 for Bitcoin and $5,000 for Altcoins.
The cut-off time is 10 am PST. If an online request is received outside
of this time frame, the process will start the next business day.
We suggest that you first confirm the phone number on file for your
account. If it is correct, please check for blocked numbers and also try
with a different device and/or browser.
We do offer payouts on weekends with lower limits and only for customers
who use strictly Bitcoin or Altcoins for deposits. The Minimum is $500
and the Maximum is $1,000 per transaction.
Bitcoin and Altcoins have a timeframe of 24 to 48 hours.
Before any payouts can be made, the account needs to be fully validated
including cards that were used in the account. In addition, all rollover
requirements must be completed before any payout requests will be
approved.
If you don't have a wallet already, the first step is to register with a
cryptocurrency exchange. This is an online platform where you can buy,
sell, and store digital currencies. Many exchanges offer in-app wallets
for your convenience, and you can typically link your bank account or
use a debit/credit card to fund your account on these platforms. The
next step will be to go to your wallet and get the new unique address
and copy it. Then go to the "Payouts" section of our site, located on
the right-hand menu, choose Bitcoin or Altcoins, and click "Request
Payout" . Then enter the amount, paste the address from your wallet, and
click "Submit"(for Altcoins first select your cryptocurrency). You'll
receive a code to your phone number on file to confirm your payout
request has been received.
Yes, as long as all rollover requirements are completed and your account
has been previously validated. Bitcoin and Altcoins have a one-time
rollover requirement before any payout requests will be approved.
Bitcoin and Crypto Currencies
Please refer to our
Crypto Tutorial for
everything you need to know to get started!
To follow up on your Bitcoin/Crypto coin transactions you can use the
address you generated and track it on
Block Chain
A Crypto currency exchange is an online platform where you can buy,
sell, and store digital currencies. Many exchanges offer in-app wallets
for your convenience, and some even support QR code scanning to simplify
transactions.
We recommend the following crypto exchange wallets*: Coinbase, Coinmama,
Crypto.com, CEX.IO, Kraken, Gemini, and Bitcoin ATMs. You can find more
info about it on our
Crypto Tutorial *These
third-party services are not affiliated with our platform. Choose an
exchange based on your banking needs.
If you're new to crypto, we suggest starting with Bitcoin, the most
widely recognized and easiest digital currency for deposits and payouts.
We also offer the following: Ethereum, BSC, Ripple, Cardano, Doge,
Solana, Tron, Litecoin, Tether and Bitcoin Cash. You can find more info
about it on our
Crypto Tutorial
When used properly, Bitcoin is one of the safest ways to make your
transactions. The transactions are secured by the Blockchain system
along with the scattered network of computers called "Miners" that
verify them.
Transactions are recorded on the "Blockchain"(a decentralized,
distributed and public digital ledger that is used to record
transactions), which makes them more transparent and harder to meddle
with. Bitcoin is backed up and encrypted on the "Blockchain" to ensure
the security of your funds. Since personal information is left out of
the transactions, you as the user are not exposed.
Always double-check the Bitcoin/Altcoins address before sending or
receiving your transaction to avoid sending it to the wrong receiver.
Always copy and paste the addresses generated, don't type them by hand
to avoid mistakes. Always generate a new unique address for each
transaction, whether it is a deposit or a payout.
Sports and Live Betting
Limits are not raised upon request. Our Risk Management Team is
continuously evaluating player activity and will adjust limits according
to their analysis. It is a constant and ongoing process.
On the legacy site, make your selections and a "Open Spots" drop down
menu under the bets selected will appear so you can choose the amount of
open spots you would like to add to your parlay or teaser.
On parlays and teasers the maximum payout is $50, 000 per bet type.
On the New site, once you have added your picks to the betslip, you will
see payout/odds listed there.
On the "Legacy" site you can go to "Wagering Types", located under
"Rules" at the bottom of the page and see our parlay/teaser odds charts.
Most straight bets on major sports will be eligible for the early cash
out option. Parlays will most likely not be eligible.
We can cancel PreMatch bets only if the request is reported no more than
10 minutes from the time that the wager was placed, as long as there is
no line change and the event has not started. (We do NOT cancel LIVE
Wagers for any reason).
When logged in to your account, go to "Current Bets" located on the
right-hand menu.
Imagine you make a bet on a game happening today. You say, "IF my team
wins today, THEN I want to bet on another game tomorrow." That's Link$!
It's all about what happens next, based on your first bet. Please refer
to the
Link$
page for more details.
You can find the Sports rules by going to the Sports platform, clicking
the 3 dots icon at the top of the wagering menu, and then clicking
"Rules" . A pop-up window will appear that displays all the wagering
rules. You can also go to "Wagering Rules" under "Rules" at the bottom
of the site.
As long as you have wagered at least $1 in Live Betting during the last
24 hours, you can take advantage of our Live Streaming feature. Simply
find the game you want to watch in the LIVE wagering section and the
stream will start as soon as you open the offerings page for that event.
The scoreboard information is provided by a 3rd party provider. Although
they make an effort to ensure all information displayed is correct, the
information provided is intended to be used as a guide. We encourage
customers to use alternate sources to keep track of the games they wager
on. We do not take responsibility for discrepancies with scoreboards or
times listed on the site.
No, on the settings wheel located on your betslip, you can edit the "Bet
Acceptance" settings to "Accept any odds change" . This option will
allow you to place any wager without having to confirm it manually.
You can find the Live Betting rules by going to the Live Betting
platform, clicking the 3 dots icon at the top of the wagering menu, and
then clicking "Rules" . A pop-up window will appear that displays all
the Live Wagering rules.
My Account
To open an account, simply go to the "Join Now" green button on the main
page of the site and complete the signup form. It is very important to
provide a current e-mail address and phone number since we will send you
all the details of your account after it has been created.
A copy of your valid photo ID (Passports are not accepted) and a copy of
a utility bill in your name that is not older than 3 months.
We can accept a bank statement, magazine subscription, court citation or
any other piece of mail that displays your name and address that is not
older than 3 months.
You can upload a copy of your most recent phone bill, displaying the
number you want to have on file and your full name.
When logged in to your account, go to the left-hand menu at the top and
click on "My Account" > "Preferences">"Change Password" . Enter your
current password, create a new password, confirm the new password and
click on the "Save" button.
When logged in to your account, go to "Account History" located on the
right-hand menu, it will display up to the past two weeks of your
wagering and transaction history.
Give us any feedback or suggestion about our website by going to the
right-hand menu on your account and click on "Messages", select "New",
and tell us what's on your mind!
Promotions
During April, we offer a 100% free bet sign up bonus with a 10x
rollover, available on your initial deposit of $100 or more with a $500
maximum bonus. MoneyGram is excluded from receiving this bonus.
This April, enjoy a 50% free play re-up bonus on deposits over $100,
with a maximum bonus of $500. 10x rollover applies. MoneyGram is
excluded from receiving bonuses.
The Free Bet(s) will appear at the top of your betslip. Please select
"View all" to see how much the free bet is for and what type of sport
your free bet is good for. Once you have added your selection(s) to the
betslip, switch the green "toggle switch" at the bottom of the bet slip
to the "on" position. Then, click on the dollar amount and description
box of the free bet you would like to use. The dollar amount for the lay
amount of your wager will be posted to the betslip as a free bet.
At the moment we do not have an online tool for you to check the status
of your rollover requirement. You can contact us via phone, e-mail,
message or Live Chat and we will gladly check it and provide it to you.
Additionally, you can track your rollover requirement by using the Daily
/ Weekly figures and the "Account History" report available online. This
section will display up to the past two weeks of your account history.
Yes, on the left-hand menu at the top, under "My Account">"Preferences",
uncheck the box that reads "Apply all eligible deposit bonuses to my
account", and then click on the "Save" button.
Yes we do. For each new player you refer, we'll add 20% of their first 2
deposits in Free Play to your account. Refer 3 active players who each
make two deposits of $100+, and we'll double your total bonus. You can
check more details by going to "Referral Program" under "Promotions" at
the bottom of the main page.
Stay current on all the Heritage "happenings" with our once a month
newsletter. Upcoming contests, promotions and valuable sports betting
information will be highlighted for the month ahead. To subscribe please
log in to your account, go to "Subscribe to newsletter" under "Specials"
at the bottom of the page, and simply agree to have your e-mail added to
the mailing list.
It means we charge 108 on all Major Sports full game sides and totals.
We give Cash Back to your account on every wager win or lose. It is
calculated by the number of bets and the type of bets a player makes.
It is given quarterly beginning January 1st of each year. In addition,
you can release your cash back online any time you have reached $25 or
more. Simply log into your account on the website, click on the "My
Account" icon in the top right corner and click on "Cash Back" . Enter
an amount of $25 or more in the top box and click the arrow to the
right. The cash back will automatically be credited to your account.
Cash Back is updated daily at 5:30 am PST with graded wagers from the
previous day. If graded after that time, then the cashback balance will
be updated the next day.
No, there are NO rollover restrictions on Cash Back funds.
Yes, any time you have accumulated at least $25 in Cash Back funds you
can redeem it online on the "Cash Back" option located on the right-hand
menu. Simply enter the amount and click on the arrow.
There are 3 levels: 2 diamonds (0-149 bets*: 0.4% Cash Back each
quarter), 3 diamonds (150-499 bets*: 0.6% Cash Back each quarter) and 4
diamonds (500+ bets*: 0.8% Cash Back each quarter). * Count of Pre-Game
bets Live Wagers are not considered for cash back level changes.
If you lose 7 deposits in a row, without payouts in between, we got your
back. The 8th one is on the house !
The 8th for free is based on the average of your previous 7 deposits
without a payout. Contact us after your seventh deposit has been lost,
you have no pending wagers (futures excluded) and your balance is $0.00
and we will credit the 8th for free promotion to your account. The 8th
for free promotion has a $5, 000 max and has an 8x rollover on the
credited amount.
At least once a month during the football and basketball seasons we
select a game where if you bet on that game (side only) you can get out
of your bet at the halftime for free. Let's say you lay the Rams -7 for
the game and at the ½ the Rams are losing 35 to 0. You can cancel
your bet for free at halftime if you don't think the Rams can come back.
The maximum wager for this promotion in $250 and the wager must be on
the side only no Money Lines or Totals. You can buy up to 2 full points
with this promotion.
It's an on-line promotion, where you can cancel one bet on one game that
we choose monthly. It applies to pre-game straight wagers on the spread
only no Money Lines or Totals up to a maximum wager of $250.
It's the ultimate free play! Each month we calculate your daily average
balance (pending bets included). Whatever % the price of Bitcoin goes up
that month you receive the same % on your average daily balance in the
form of a free play. The best part, if Bitcoin goes down, it costs you
absolutely nothing.
Yes! As long as you meet the following criteria: You must have ONLY
deposited with Bitcoin or any other Altcoins we support during the
month. You must have had a balance of at least $100 in your account for
a minimum 14 days of the past month. You must have made at least 60
wagers in the past month. Please note deposits made with the Card
to Crypto method are not eligible for this promotion.
As long as you are an Active player, you will be able to access and
enjoy our free contests from the "Contest Central" section, located
under "Specials" in the menu at the bottom of the page. Please check the
rules for each contest available.
It's a free play given on the day of your birthday. It' s up to half of
your account's average wager for the past year with a maximum of $500.
In order to participate, all participants must have an active Heritage
Sports account, and must have placed at least 10 bets a week for a
minimum of 8 weeks with a total volume of $4, 000.
Casino
To play in the casino with real money you will need to validate your
personal information under "My Account" > " Customer Validation", as
well as any Credit Cards used to deposit with under "Registered Cards".
As long as you end the month with at least $250 in NET Casino losses,
you will receive the rebate automatically on the 1st of the month. The
casino rebate has a 4x rollover that must be completed in Sportsbook
action.
Yes, under "My Account">"Preferences", you can check the box that reads
"Suspend All Casinos" and then click the "Save" button.
No, only sports wagering action will count towards completing your
rollover requirement.
Our cash bonuses can be used to play in the casino, but the action does
not count towards completing any rollover requirements. We do not offer
any casino-exclusive bonuses other than any free spins or casino bonuses
specific to any given casino game.
Send an e-mail to Customer Service at
[email protected]
with as many details as possible. Include the name of the game, the hand
number, the time the issue occurred, and a detailed explanation of what
happened. Claims will be forwarded to the provider and responded to
within 72 hours.
Whenever there is an issue with the Live Dealer, the first step is to
contact the respective Pit Boss of the table where you are playing. If
they are not able to provide a resolution, you can reach out to Customer
Service via e-mail, providing as many details as possible, such as the
name of the game, the time the issue occurred, and a detailed
explanation of what happened. Live Dealer Claims will be forwarded to
the provider and responded to within 72 hours.
Racebook
Heritage Sports offers over 60 tracks for Thoroughbred & Harness racing,
we pay full track odds at all major tracks, as well as many smaller
tracks, up to a maximum payout per category. Please refer to the
Racebook page for more details.
Yes we do, you can open the race that you bet on at any time 24/7 and
watch it live right from within your account.
Get up to 8% Cash Back Racebook Rebate with a 4x rollover on daily horse
volume. This is paid to your account automatically every morning.
It applies to your daily volume of horse activity. The rebate is granted
based on the type of track where your bets were placed: 8% for Major
Tracks, 6% for Other Tracks, and 2% for Limited Action Tracks and Small
Action Tracks. Horse Rebates are not issued on action placed on Quarter
Horses, Harness racing, scratches, or past-posted wagers.
Technical Issues
We do not have a downloadable app. Our site is optimized to adapt to
both desktop and mobile devices alike. While on your mobile browser, you
can choose to save the link on your home screen to be able to access it
the same as you would a regular app. However, it is still web-based.
The site works on any browser; however, we do recommend using Google
Chrome as a first choice as the site is optimized for this browser
experience.
Anytime that something is not working as expected on the site, we
recommend clearing your browser cookies and cache, closing out the
browser, and then reloading the site. If this does not resolve the
issue, please contact Customer Service via phone, chat, or e-mail to
report the problem.
Click on the 3 dots at the top right side of the browser, then click
"Delete browsing data...", a pop-up window will appear. Select "All
time" as the time range, select only "Cookies and other site data" and
"Cached images and files", then click "Delete data" . Close the browser
completely when it's done, and open it again.
Just contact Customer Service via phone, chat, or e-mail to let us know,
and we can send it to you manually via e-mail.